SHIPPING & DELIVERY
Where do the LJB items shipped from?
We are based in the beautiful state of North Carolina. All orders are shipped from our studio in Greensboro, North Carolina.
What is the Exchange/Return policy?
The safety of our customers and staff matters. Due to the current global situation, returns are no longer accepted. We apologize for any inconvenience. Thank you for your attention and understanding.
Do you offer Free Shipping?
How long will it take to receive my order?
Most in-stock items ships in 3-5 business days with the exception of major holidays.
When can I expect to receive my order?
Due to the current global situations, you can expect some packages may arrive after the estimated delivery time frame.
Do you ship Internationally?
Yes! We are excited to announce, we now ship internationally. International rates and import duties will apply.
I am local, can I pick up my order?
We currently offer Delivery Services for a small fee. See our Shipping Policy for full details. Due to the Covid-19 pandemic and the North Carolina guideliens, please ensure you are wearing a mask when picking up your order. The safety of our customers and staff members is top priority.
How can I track my order?
You will receive two emails when placing an order.
Can I create an account?
Yes! We are glad you asked! You now have the option to create an account with our boutique.
What currency are the prices in?
Our studio is located in the USA. Orders are processed in USD currency unless otherwise stated.
How are the orders packaged?
That is a great question! All jewerly orders are securely packaged in our custom LJB packaging to ensure the safe arrival of your items.
Do you offer gift packaging?
Yes! All jewelry orders are processed in our custom LJB boxes and will include a pouch for safe keeping. Larger items can be gift packaged at your request as an add-on- to your order.
The item I want is Sold Out, will it be restocked?
Oh no! You missed an opportunity to purchase an item. Unfortunately, we cannot promise that a particular item will restock.
The item I purchased is now on sale. What can I do?
Prices are subject to change at any time. We want you to be happy; we will offer a one-time price adjustment on a regular priced item(s) up to 3 days after your order has been placed. This applies to regular priced items only and does not include holiday promotional items or any additional discount codes.
Do you accept custom orders?
That is a great question! We love custom orders and have accepted custom orders in the past. Due to customer demand of our regular boutique items, we cannot promise we will be able to fulfill a custom request within your desired time frame. However, every request is taken into consideration.
Do you offer personal styling services?
We thought you'd never ask! We love fashion and have styled many of our clients in the past. Whether you're looking for a specific look, need some input on accessorizing for a special occassion or just want some style inspiration, we are happy to help.
PARTNERS & COLLABORATIONS
Do you work with influencers and bloggers?
We welcome the opportunity to partner and work with new influencers and bloggers. If you are interested in working with us, please contact us at: firstname.lastname@example.org
Do you work with other brands?
We welcome the opportunity to collaborate with other brands. If you think your brand is a great fit with Landrells Jewelry Boutique, we would love to hear your ideas on how we can work together. Please contact us at: email@example.com
Do you accept wholesale orders?
Another great question! Yes, we do! Be sure to complete the "Wholesale Inquiry Form."
Have a question not listed above? Send us an email: firstname.lastname@example.org